Long story short - it isn't and won't be easy getting the subscription canceled. Even after that for a couple of months they kept trying to charge my old card (the one that had been canceled) I knew that because I kept getting emails from the charging site saying payment was denied. Finally was able to get in touch with someone (not any of the pTE people like Russ) and get the account closed following their instructions - they wouldn't do it themselves. Both sites for days on end would throw up 404 errors. Trying to get a hold of anyone from PTE was infuriating as contact through their website was impossible through Firefox and Safari wasn't any better. I had never gotten any email from them that my old sub had run out and that my card would be charged from a certain date forward. Turns out that through a lot of research the charge was from the new PTE site. So naturally I suspected my card had been hacked and had the account closed and a new card issued. Well on the date of the charge I wasn't even at home or on the 'net from anywheres. I call up the card company and ask about this and they say it was about some video I had purchased. Then I get a credit card statement with a charge on it I didn't recognize. Months go by and I can access the site no problem. Sneaky thing they did was they asked for your credit card number. To do that they had people sign up under what was a special trial subscription but that trial was not just a time limited one but whatever timer you had left on the old sub. When the new site became live they comped people who had time left on the old site subscription with time on the new site. I was subscribed to the old format site when Russ and company decided to completely rework things and go to a new format and site. I went through this nightmare a few months back. Not all websites care if you actually want their services, or how they take your money. So, moral of the story is check your PayPal account for any subscriptions you don't realize you have and terminate them before your account is debited.

I think this type of business practice is quite shortsighted. They already have my money and don't care that I don't want another year of membership. I followed up with another email days later and they replied and said no, and that I should have realized it was a subscription. The day Pro Tools Expert debited my PayPal account £20.00 GBP, I wrote to them asking for a refund because I didn't want another year of membership, and they ignored my email. I didn't realize this and when I was automatically billed £20.00 GBP for another year of membership. If you've paid for a year membership you have been subscribed to automatically renew.

Make sure to cancel your Pro Tools Expert 'subscription' before you are billed again. A public service announcement to any of you who have a Pro Tools Expert - Pro Tools Expert - Avid Pro Tools - subscription and don't realize it is a subscription.

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